Location: Richmond, CA

Phone: 510-367-4608

Fax: 510-215-6066

Email: warren@wdt.com

Lead/Senior Technical Writer†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† e-Learning Developer

Twenty years of writing experience include technical, journalistic, promotional and online publishing.Professional objectives include opportunities that encourage the use of existing and emerging technologies to engage, instruct and entertain.

Experience

Projects††† (See back page for specific accomplishments.)

 

Software

SDK Development

API Documentation

 

FrameMaker

Flash

Reference Manuals

Curricula Design

 

Acrobat

RoboHelp

Operating Instructions

Presentation Design

 

Photoshop

Visio

Mainframe Help

Project Management

 

Illustrator

Publisher

Developer Guides

Interface Design

 

PhotoDeluxe

FrontPage

User Guides

HTML Help

 

After Effects

Word

Technical Specifications

Software Development

 

Dreamweaver

PowerPoint

Windows Help

Learning Support Plans

 

Fireworks

Javadoc

Work History

Title

Company

Location

Business

Date

Documentation and
Training Lead

Geoworks Corporation

Alameda, CA

Wireless Server/Services

2000-2001

Web Site Designer

Janssen & Associates

San Francisco, CA

Employment Agency

2000

Technical Writer

E-Net Corporation

San Francisco, CA

Data Recovery Software

1998-2000

Technical Writer

Mitsubishi Electric Corporation

Palo Alto, CA

Software Development

1998

Technical Writer

Internet Travel Network

Palo Alto, CA

Travel Software

1997

Technical Writer

Self Employed

Miami, FL

Modern Media Publishing

1994-1997

Technical Writer

System One Corporation

Miami, FL

Travel Software

1990-1994

Technical Writer

Consolidated Edison of NY

New York, NY

Utility

1988-1989

Vice President

G&T Computer Holdings

New York, NY

Computer Consulting

1984-1988

Public Affairs Writer

Westinghouse Corporation

New York, NY

Cable Television

1981-1983

Writer

The East Ohio Gas Company

Cleveland, OH

Utility

1980-1981

Editorial Assistant

Bulletin of Marine Science

Virginia Key, FL

Scientific Journal

1979-1980

Writer/Reporter

International Publishing, Inc.

Miami Springs, FL

Travel Trade Publication

1979

Editorial Assistant

Dugent Publishing Company

Coral Gables, FL

Consumer Publications

1978

Intern

Miami Magazine

Coral Gables, FL

Consumer Publication

1977

Professional Enhancements

Seminar

Speaker/Sponsor

Date

Presenting Data and Information

Edward Tufte

1999

Developing Computer Documentation

Conrad Gottfredson

1994

Producing Online References, Help Systems, and Tutorials

Communitech

1992

Information Mapping

Information Mapping, Inc.

1991

Multimedia & Hypermedia Expo

Creative Strategies Research

1989

Education

School

Study

Year(s)

Degree/Grade

University of California, Berkeley

Documenting API in Java and C++

2000

A-

University of Miami

Journalism/Public Affairs/Graphics

4

BA

Art Institute of Pittsburgh

Commercial Art

Special Program

Certificate

Shaker Heights High School

College Preparatory

4

Diploma

 


Accomplishments

Technical White Papers

*    Wrote and edited white papers on the development and deployment of wireless server technology (Geoworks)

Software Development

*    Approved functional specifications, quality assurance test plans and other technical aspects of wireless server software development as a member of the core development team (Geoworks)

*    Wrote Learning Support Plan specifying documentation and training support for wireless server (Geoworks)

SDK Development

*    Managed a regional writing teamís creation of an SDK for wireless Internet service developers (Geoworks)

*    Co-wrote portions of an SDK for developers of wireless Internet services (Geoworks)

Sales/Marketing

*    Produced a wide range of sales and marketing collateral for E-Net Corporation, including: 4-color brochures, data sheets, newsletters, press releases, presentations and tradeshow booth

*    Awarded the George Washington Honor Medal Award for American Enterprise Education for the e/e/e newsletter (a science publication, produced for elementary school children)

*    Wrote specification sheets, product descriptions and FAQs about wireless server software (Geoworks)

Training Materials

*    Oversaw the design and creation of training materials, including Developers Guide and Administration Guide, for wireless server software (Geoworks)

*    Led inter-departmental development of wireless Internet services for sales and instructional materials (Geoworks)

*    Worked with programmers to develop and maintain various training materials for classroom instruction (E-Net)

Documentation

*    Directed the development of a suite of documentation for wireless server software (Geoworks)

*    Wrote and edited several large user manuals (over 3,000 total pages) for E-Net Corporation

*    Edited and revised user documentation for Mitsubishi multimedia software

*    Wrote the PC Users Guide for Con Edisonís 1,300 personal computer users

Graphic / Web / Document Design

*    Created FrameMaker templates for Geoworks technical, promotional and contractual documents

*    Designed logos, animations, illustrations and splash screens for various E-Net software and documentation

*    Designed web sites for E-Net Corporation and Janssen & Associates

HTML Help

*    Wrote HTML Help for the Internet Travel Network

*    Produced HTML Help system for System Oneís sales management software

*    Created hypertext training applications for Con Edison

Windows Help

*    Created Online Help for E-Net Corporationís data recovery software

*    Developed Windows Help for System One software products

Mainframe Help

*    Created Help screens for System One software products

Interface Design

*    Designed the user interface and Help system for a Carnival Cruise Line AS/400 accounting software

*    Worked with service development team to create interface for wireless Internet service (Geoworks)

*    Participated in the design of the user interface for E-Net Corporationís disaster recovery software

Technical Development

*    Provided real-time hardware/software technical support for Con Edisonís computer hotline

*    Trained the companyís 60 personal computer coordinators in hardware/software support techniques

References

Available upon request.